Order Fulfillment, Shipping & Returns
Order Fulfillment & Shipping Policy
Orders are fulfilled within a 3-5 business day timeframe, when stock is available. If we suspect your order will take longer then the timeframe provided, a team member will reach out to you.
Our online orders are fulfilled through Acadian Maple Products, and follows their retail business days during peak season (April 1st through December 31st), and the Monday through Friday business schedule during the remainder of the year.
All orders within Canada are shipped via Canada Post and are generally delivered anywhere from 2 to 9 days after shipping, depending on the shipping option selected at pickup.
Our United States orders are shipped via UPS and are dependant on location.
Email and phone orders can be placed Monday-Friday 9am to 5pm AST, except on holidays.
We will email you a shipping confirmation at the time your order is fulfilled.
The minimum order for non-beverage alcohol products is $75.00. *Please note, that we are able to ship our Spirits and Craft Beer within Canada, except Ontario. Select products are available through LCBO.
If you have any questions regarding our shipping policy, please email us at email@example.com
We have recently updated our shipping fee policy (as of March 2023). Shipping fees now apply to all our products, including coffee. This is simply because the cost of doing business has increased in the current economic climate, as we're sure everyone can understand. However, we have a coffee promo running for Full Steam Coffee: when you place 6 bags of coffee in your cart, you get the 6th bag free! We designed this promo for our longstanding loyal customers who like to buy in bulk, please take advantage of it!
Orders within the US are subject to fees as noted at time of check out.
The Authentic Seacoast Trading Company is not responsible for shipments to incorrect addresses given to us at the time of purchase so please double check your shipping address when you order.
We want you to be happy with your Authentic Seacoast purchase. That’s why we’ll accept the return of a product (except food items) in its original, pristine condition up to 14 days after the date it has been shipped.
Prior to returning any item, you will need to email us at firstname.lastname@example.org to identify the reason for your return or exchange. We will give you a Return Authorization number to be written on the box you are returning.
The Authentic Seacoast Trading Company is not responsible for shipping costs on returned merchandise unless the return is the result of an error on our part.
If you have any questions about the products on the Authentic Seacoast Trading Company website such as fit, length, etc. we ask you to please contact us before making your purchase.